We’re here for your person.

Questions about a download, a portrait, or life with our tools? Contact support@toller-dog.com.

Find a missing order

Your files are available on the private order page shown after payment. Save that link. Stripe sends a payment receipt separately; it does not contain your download link.

If you lost the link, email us from the address used at checkout with the product name, purchase date, and Stripe receipt number. We’ll verify the purchase and restore access. Never send your full card number, security code, or passwords.

A portrait is taking longer

Generation usually takes a few minutes. Return to your order and select “Check existing portrait”. If it is still unavailable after ten minutes, email support with your order link. You do not need to buy another portrait.

Cancel an order or report a problem

For a cancellation, refund request, missing file, or artwork problem, email us with your receipt number and tell us what happened. Your statutory consumer rights remain unaffected.

Delete your portrait

To request deletion of the stored artwork, contact us from the checkout email address with your receipt number. We verify ownership before deleting the file. Download your own copy first: deletion removes access to our stored portrait and does not create a new generation credit.